FREQUENTLY ASKED QUESTIONS
Everything You Want to Know.
Can't find your answer? Email us at info@getcutis.com — we reply within 6 hours.
GLP-1 & Your Skin
Why does my skin change on GLP-1 medications? +
GLP-1 medications like Ozempic, Wegovy, and Mounjaro cause rapid weight loss, which depletes collagen and elastin faster than the skin can rebuild. This leads to dryness, crepiness, and loss of firmness — especially on the face, neck, and body. Standard moisturizers aren't formulated for this specific physiological change.
Is CUTIS specifically formulated for GLP-1 users? +
Yes — CUTIS is the first skincare line designed specifically for the skin changes caused by GLP-1 medications. Our formulas target collagen degradation, accelerated elastin loss, compromised barrier function, and increased transepidermal water loss — all documented side effects of rapid GLP-1-induced weight loss.
Can I use CUTIS while still on my medication? +
Absolutely. CUTIS is designed to be used alongside your GLP-1 treatment — not as an alternative. Our products are topical skincare and have no interaction with your medication. We always recommend consulting your healthcare provider if you have specific concerns.
Our Products
Does CUTIS contain retinol? +
No. Our RESTORE Serum uses Bakuchiol — a plant-derived retinol alternative that delivers the same collagen-stimulating benefits without the irritation, peeling, or adjustment period. This makes it safe for sensitive and reactive skin, including skin that's been compromised by rapid weight loss.
Is it safe for sensitive skin? +
Yes. CUTIS products are fragrance-free, paraben-free, silicone-free, and dermatologist-tested for mature and sensitive skin. We are ECOCERT COSMOS certified, meaning every ingredient meets strict standards for safety, environmental impact, and purity.
What are the key active ingredients? +
Our formulas feature: Peptide complex (signals collagen synthesis), Bakuchiol (retinol alternative, firms and renews), Pro-Collagen marine extract (visibly lifts and tightens), Ceramides (repairs and strengthens skin barrier), and Hyaluronic Acid (deep hydration at multiple skin layers). Every ingredient is chosen for clinical efficacy, not marketing appeal.
Results & Usage
When will I see results? +
Most women notice a visible improvement in skin texture and hydration within the first 2–4 weeks. Significant firmness and elasticity improvements typically appear by Week 8–12 with consistent daily use. That's exactly why our guarantee runs the full 60 days — we want you to reach the results window before making a decision.
How do I use CUTIS for best results? +
Apply the RESTORE Serum every morning and evening to clean, dry skin. Follow with the PRO-COLLAGEN Lifting Cream. For body, use the Firming Body Cream after showering while skin is still slightly damp to lock in moisture. Consistency is everything — the active ingredients work cumulatively over time.
Orders, Shipping & Returns
How long does shipping take? +
US orders ship within 1–2 business days and arrive in 3–8 days total. Orders over $50 ship free. International orders typically arrive in 7–14 business days. You'll receive a tracking link by email as soon as your order ships.
How does the 60-Day Money-Back Guarantee work? +
If your skin hasn't visibly improved within 60 days of consistent use, email us at info@getcutis.com with your order number. We'll issue a full refund — no return shipping required, no photos needed, no questions asked. We stand behind our products completely.
How do I cancel my subscription? +
Email us at info@getcutis.com with your order number and we'll cancel immediately — same day, no questions asked. You will never be charged again after confirmation. We believe in earning your loyalty, not trapping it.
Still have a question? Our team replies within 6 hours.
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