Contact
Real People.
Real Answers. Fast.
We're a small team of dermatologists and skincare specialists — not a call center. We read every message personally and respond within 24 hours.
How to Reach Us
The fastest way to reach us. We respond to every email within 24 hours, Monday–Friday.
info@getcutis.comQuestions about your order, tracking, or delivery? Include your order number and we'll sort it immediately.
Track Your Order →Cancel, pause, or modify your subscription anytime — no questions asked, no hoops. We'll handle it within one business day.
Email Us About Your Subscription →What can we help you with?
The questions we get most often
How do I cancel my subscription?
Email us at info@getcutis.com with your order number and we'll cancel immediately — same day, no questions asked. You will never be charged again after confirmation.
How does the 60-Day Money-Back Guarantee work?
If your skin hasn't visibly improved within 60 days of consistent use, email us. We'll issue a full refund — no return shipping, no photos, no fine print. We stand behind this completely.
When will my order arrive?
Most US orders arrive within 3–8 days after your order is placed. You'll receive a tracking link by email as soon as your order ships.
Is CUTIS RESTORE™ safe for sensitive skin?
Yes. CUTIS RESTORE™ is fragrance-free, paraben-free, silicone-free, and dermatologist-tested specifically on mature and sensitive skin. It contains no retinol, so there's no irritation, peeling, or adjustment period.
How long until I see results?
Most women notice a visible change in skin texture by Week 4. Significant improvement in firmness and elasticity typically appears by Week 8–12. That's why our guarantee runs 60 full days.
We're still a small team. We still read every message ourselves. And we believe that when someone trusts us with a real problem — their skin, their confidence — they deserve a real response from a real person. That's our standard. Always.