Shipping policy

Shipping Times

All orders are processed within 1-2 business days (excluding weekends and holidays). Once shipped, you'll receive an email with a tracking number.

Shipping Methods

- Standard Shipping (Free): 3-8 business days

Shipping Costs

- Orders over $50: Free shipping
- Orders under $120: Free Express Shipping

Where We Ship

We ship to: USA, Canada, UK, Australia, New Zealand, and Mexico.

International Shipping

Estimated delivery times for international orders: 3-8 business days. Customer is responsible for any customs duties or import taxes.

Order Tracking

You'll receive a tracking number via email once your order ships. Track your package in real-time using the provided link. Tracking updates may take up to 24 hours to appear in the carrier's system.

Damaged or Lost Packages

**Damaged Package:** Inspect your package upon arrival. If damaged, contact us within 48 hours with photos. We will send a replacement or issue a refund.

**Lost Package:** If your package doesn't arrive within the estimated delivery window, contact us. We'll file a claim with the carrier and follow up on your behalf.

Returns Shipping

Items may be returned within 30 days of purchase. Customers are responsible for return shipping costs. Items must be in original condition with all packaging. Use tracked shipping for all returns. Refunds are processed within 5-7 business days of receiving your return.

Contact Us

For shipping inquiries, please contact our customer service team at:
Email: support@getcutis.com
Phone: +1 (646) 820-0928

Policy Updates

We reserve the right to update this policy at any time. Changes will be posted with an updated effective date.